Direct Billing Direct billing is the simplest form of license acquisition—the customer organization purchases the licenses directly from the Microsoft…
Assess Existing Physical and Virtual Desktop Environments It is important to choose the correct user profile size for the Azure…
Describe License Management License procurement can happen through an agreement (either directly with Microsoft or through a license reseller) or…
Other Ways to Assign Licenses There are several other routes by which you can assign and manage licenses in the…
Describe the Differences between Licensing Levels Microsoft offers a wide range of licensing plans and options designed to fit the…
Suite Licensing Many Microsoft 365 products are available as part of a suite. You’re likely already familiar with many of…
Organization Size and Market In addition to choosing what type of sovereign cloud and licensing route to go, you must…
Describe How to Create a Support Request Support requests for Microsoft 365 issues are typically raised through the Microsoft 365…
Describe Support Options for Microsoft 365 Services In addition to the support options already mentioned, customers can also purchase paid…
Describe Service Level Agreements Microsoft 365 has aservice-level agreement (SLA) attached to it. An SLA details the service provider’s commitment…